Frequently Asked Questions | Beauty Route

Frequently asked questions

What is our return policy?

If you are not completely happy with your purchase, for select purchases, we’ll happily accept returns within 30 days of receipt. Please read our returns policy and conditions carefully to ensure you are eligible for a return.We have a 30-day return policy on products new or gently used. Should you wish to return your product we would be happy to issue a refund and or store credit. We will only refund the credit card used for the initial purchase. Please be patient. Seeing a credit on your account may take several business days.
Sadly, we cannot accept any returns and will not refund any items not purchased directly from

How long does shipping take?

Please note that we do not guarantee a shipping date once your order has been picked and shipped. Once your order has been picked up by either FedEx and or Purolator, you will receive a tracking number confirmation.
If you have any trouble locating your tracking number and or haven’t received one. Please contact us by phone 1-877-889-2095 or by E-mail at [email protected].

Can I place an order over the phone?

We are more than happy to assist you placing and order over the phone at 1-877-889-2095. Our business hours are Monday to Friday 9am to 5pm (ET). If you do contact us out of these times, we will respond to you as soon as possible.
Payments for Sezzle, PayPal are unable to be processed over the phone. If you wish to use these payment options on your own device, we can walk you through the steps whilst on the phone.

I am having trouble using my discount code.

If you are having trouble using your discount code, please be sure of the following:
  • The discount code has not expired.
  • The voucher is for a one time use only.
  • Only one discount code is used per order.
If you are still experiencing difficulties after checking the above, please contact us at [email protected].

What are my payment options?

We accept MasterCard, Visa, American Express, PayPal and Sezzle. pay in 4

Can I cancel my order?

We make no guarantees that we are able to cancel or make changes to your order once it has been placed.
Please call, email or live away and we can attempt to put this request through for you. Our business hours are Monday to Friday 9AM to 5PM (ET). If you do contact us out of these times, we will respond to you as soon as possible.

How can I track my order?

Once your order is picked and packed you will receive a shipping notification email. This email will contain a tracking number and link to follow the delivery of your parcel. Our shipping company will provide updates with each new scan & an estimated delivery date.

How can I create a Professional / stylist account?

You will be able to create a stylist account from our login page: Once you have created an account, there is a processing time in order to approve your account. If you run into any issues, please contact us by phone 1-877-889-2095 or by E-mail [email protected].