Frequently Asked Questions

What is your return policy?

If you are not completely happy with your purchase, we’ll happily accept returns within 30 days of receipt. Please read our returns policy and conditions carefully to ensure you are eligible for a return.
We have a 30-day return policy on products new or gently used. Should you wish to return your product we would be happy to issue a refund and or store credit.
We will only refund the credit card used for the initial purchase. Please be patient. Seeing a credit on your account may take several business days.

HAIRTREATS Extensions Return Policy
We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.
You may exchange your HAIRTREATS Extensions order ONLY if they have NOT been opened and not taken out of the packaging within the 30 days of receiving your order.
Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
Should you wish to issue a return please contact our customer service team. Any returns sent back without a formal authorized number will not be processed.
Sadly, we cannot accept any returns and will not refund any items not purchased directly from beautyroute.com

How long does shipping take?

Please note that we do not guarantee a shipping date once your order has been picked and shipped. Once your order has been picked up by either FedEx and or Purolator, you will receive a tracking number confirmation.
If you have any trouble locating your tracking number and or haven’t received one. Please contact us by phone (877)355-6006 or by E-mail at support@beautyroute.com.

Can I place an order over the phone?

We are more than happy to assist you placing and order over the phone at (877)355-6006. Our business hours are Monday to Friday 9am to 5pm (ET). If you do contact us out of these times, we will respond to you as soon as possible.
Payments for Sezzle, PayPal are unable to be processed over the phone. If you wish to use these payment options on your own device, we can walk you through the steps whilst on the phone.

I am having trouble using my discount code.

If you are having trouble using your discount code, please be sure of the following:

• The discount code has not expired.

• The voucher is for a one time use only.

• Only one discount code is used per order.

If you are still experiencing difficulties after checking the above, please contact us at support@beautyroute.com.

What are my payment options?

We accept MasterCard, Visa, American Express, PayPal and Sezzle.

Can I cancel my order?

We make no guarantees that we are able to cancel or make changes to your order once it has been placed.
Please call, email or live away and we can attempt to put this request through for you. Our business hours are Monday to Friday 9AM to 5PM (ET). If you do contact us out of these times, we will respond to you as soon as possible.

How can I track my order?

Once your order is picked and packed you will receive a shipping notification email. This email will contain a tracking number and link to follow the delivery of your parcel. Our shipping company will provide updates with each new scan & an estimated delivery date.

How can I create a stylist account?

You will be able to create a stylist account from our login page: https://beautyroute.com/customer/account/create/
Once you have created an account, there is a processing time in order to approve your account. If you run into any issues, please contact us by phone (877)355-6006 or by E-mail support@Beautyroute.com.

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